FAQ

Something happened?! No worries! If you ordered from our website, start the warranty process here!

If you ordered from another authorized retailer, please reach out to support@groovelife.com.

If you are within 30 days of purchase, absolutely! You can follow this link here to get started: exchange size

It’s only two stamps on an envelope to return a single ring or watch band! If there are more items to return, postage will cost a little more and that is the responsibility of the customer.

If you are within the first 30 days, of course! Email or chat in so someone can help you out. Please note there will be an associated shipping/handling fee with style/color exchanges.

We don’t make rings in half sizes but if you think you’re a half size, we recommend going down to the nearest whole size for all Solid, NFL, NCAA, Edge, Dimension, Custom, Zeus and Hero rings. We recommend the next size up for Camo, Nomad, Aspire rings. If it feels weird, we’ve got you covered with our 30 Day No Risk Guarantee!

Great question! We have a sizing guide for our rings. Just head to this link here!

Our rings will relax a little in the first couple weeks, so it should fit a tad snug when you first get it. Our Zeus & Mayhem rings are made with anti-stretch technology, so you can expect the fit to stay the same.

We offer sizes ranging from size 4 - 15.

Because of how the rings are made, we can only offer the sizes we have available on the site right now. *We have size 15 available in our solid color ring collection and our Original width NFL rings! The solid colors available in size 15 are Blaze Orange, Deep Stone Grey, Black/Black, Black/Red, Black/Blue, Pearl, Copper, and Black Pearl.

Apple
Fitbit: Versa & Ionic
Samsung: 20mm & 22mm

We use the US Postal Service to ship out all of our products. We are unable to ship orders using any other courier service. The shipping times stated below are standard shipping times, not inclusive of when we’re running a sale or the USPS is experiencing high volume (like Christmas or COVID).

$1.99 Standard- Ready to ship within 3-5 business days

$3.99 Fastest - Ready to ship within 48 hours

$4.99 Fastest and Groove Insured. Ready to ship within 48 hours and your package is guaranteed against loss, damage or theft.

Our exchanges and replacements do not ship with tracking information, but once they leave our facility, they get to you in 5-10 business days. Please allow for an additional 7-10 business days if your item had any engraving or painting (NCAA, NFL, Dimension, Exclusives)

Hey! Never fear, we’re working on it! Once we print a shipping label, your order is going to show as preparing to ship...but with no movement on the tracking. We ask that you give us 7-10 business days for us to get your item engraved and painted. Once your item has been handed off to the USPS, it can take another 24-48 hours for the tracking to start showing movement. It all depends on their volume and how quickly they get your individual package scanned!

Thanks for asking! We ship to most countries; Canadian shipping is a flat $5 and any other nation is $10. The order has to first ship to the international shipping hub in Hialeah, Florida. The order takes approximately 3-5 business days there for processing. From here, the order departs the US and starts to make its way to you! Tracking updates will show you when to expect delivery.

*Please note that customs in some countries require you to pick up your order rather than delivering to your door. If additional duties are charged, please send us a photo of how much you were required to pay and we’ll refund that amount to your original order.

Below we have listed all countries we’re unable to ship to. If your country isn’t listed, then you’re all set!

Algeria, Angola, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo, Democratic Republic, Cook Islands, Costa Rica, Cuba, Curacao, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, South Sudan, Sri Lanka, St. Marten, Sudan, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, UAE, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

We know "stuff happens" out there between our office and your home and want to provide an option for extra protection for your order. We do not expect anything to happen. Most orders arrive as intended, but for those few that don't we created "Groove Insured". It is a customer option whereby we, Groove Life, protect your shipment from damage, loss and even theft. We cover your shipment from our office to your doorstep. For example,

1. Your package is marked "delivered" by USPS but you never received it. - Covered by 'Groove Insured'

2. You receive your package but it has been opened or damaged beyond use. - Covered by 'Groove Insured'

Please register your ring here in order to be able to claim your warranty later on.

If you registered your product, please reach out to support@groovelife.com and provide us with the email address you used to register the item(s).

If you haven’t registered your product, you’re still covered! We’ll just have some additional information we’ll need to get from you before we can proceed.

We have retail stores everywhere, so there is bound to be one close by! We do recommend calling the store prior to driving there if you have a specific item you are wanting, as all stores carry different products. Go here to check them out!

All of the bands in our Aspire, Mossy Oak, Kryptek, and Nomad lines are made with Synthetic Elastomer Polymer material, along with medical grade silicone. This allows us to get that awesome design to stay on. These materials can make the band a little stiffer.

We are always working on new designs and partnerships! There is an extensive licensing process with each of these, but our partnership with the NFL has paved the way for us to pursue an agreement with these various organizations.

Too tight or too loose? We can do something about that!
We’ll send you a return label, grab a snack, and wait. Once the old belt gets back to us we’ll ship out your new belt. It’s that easy!

I need a new belt. Had a little too much fun down at the OK Corral!
We DO NOT replace for normal wear and tear. So, be careful down at that Corral thing.

Normal wear counts as:
Regular scratches
Dents
Dings
Cuts in webbing
Bullet holes

We DO replace manufacturing defects. If it’s our bad, we’ll own up to it and get a new one to you asap!

Those are:
Magnets falling out
Damaged buckles
If you have a damaged belt, we’ll need proof. So, photos or it didn’t happen.

“I want a refund, you guys suck.” Hold yer horses there, farmer Dale! If somethings wrong, we’ll make it right no matter what (seriously) but if you still need a refund, we will absolutely help ya there.

Our conditions:
Within 30 days of purchase
In perfect condition
Returned to us

That’s it!

Concealed carry? Yer d*** right!
Duh! You think we’d make a belt you couldn’t pack heat with?!

How do I adjust my size?
Cody will show ya how. Take it away Cody .

Our Vulcan Watch Bands are made with genuine hand dyed and waxed leather. You may see some unique marks and characteristics and slight color variations, even when new. Over time, the leather will soften and patina and age. Natural fading, softening of materials, and scuffs are expected outcomes and we honestly think that’s awesome! That natural wear and tear on the leather tells a story!

Your leather watch band can be cleaned and restored using leather care products that are designed to keep leather conditioned and protected. It is best to keep your watch band from getting wet or exposing it to direct sunlight for extended periods of time.

Groove Life is not responsible for damage to watch faces as a result of watch band damage or misuse.

We DO replace for manufacture defects:
Damaged hardware
Damaged keeper loop
Delamination of leather from silicone
Tearing of the silicone

If you have a damaged watch band, a photo will be required.

Nope, you’re going to need to buy the watch for your band. All of our watch bands come without the watch face.

We do not have a way to create personalized renderings of your custom design on the spot right now, but it is definitely something we are working towards!

A fill color is the paint color you want your custom image or text to be on your custom ring. It is NOT the color of the inside band of the ring. We can’t customize that part of the ring for you.

Because of how our rings are made, we can only offer the rings we have on the site right now. Color combination, engravings, or sizes not listed on our site are not something we have available. Chat with us or shoot us an email, and tell us your idea! We get a lot of our design ideas from customers.

So, we only offer custom logos for bulk orders, not individual rings, and the logo will have to be approved for content and licensing. You can start here !

Shhh...we’ll never tell. We don’t give away when we’re going to have our next sale, but we do run them often! Sign up for our SMS or email list here to find out first!

Nope!

Acetone, bleach, motor oil, and fuel have the potential to be damaging. But no worries, we will always replace them if something happens.

Mild soap and water are all you need for cleaning! We recommend cleaning after a fair amount of wearing just to be sure dirt doesn’t hang around.

The strength of ten thousand unicorns! But seriously, we have all the info you need right here !

Cool! Here is a link to apply for that donation!

Awesome! Here is a link to apply for that sponsorship!

If you have a 4 or 5 star review, you’re able to leave a review on the product page of the actual item you purchased. We also have reviews available on Google, Facebook, and Amazon.

If you have a 3 star or lower experience, please reach out to our customer service team before posting anything so we can make it right!